Free online services for Tshwane

Mayor Kgosientso Ramokgopa (left) at the launch of the e-Tshwane Service

Waiting in long queues, finding parking or worrying about office hours to pay for municipal bills will soon be a thing of the past in Tshwane.

The City of Tshwane recently launched e-Tshwane Service, a free online service that allows home owners, companies, property managing agents and tenants to view, download and make payments for all municipal accounts electronically from anywhere, at any time. Subsequent phases will allow residents to apply for services online, check application status with a click of a button.

Speaking at the media briefing earlier this month, the Executive Mayor of Tshwane, Kgosientso Ramokgopa, said e-Tshwane is part of breathing life into our smart city commitment by increasing capacity and demonstrating willingness to deploy ICT for improving knowledge and information in the service of citizens and to transform relations with citizens, businesses and other arms of government.

“The impact of e-government at the broadest level is simply better government  –  e-government is more about government than about the “e”. It enables better policy outcomes, high-quality services and greater engagement with citizens,”  said Ramokgopa.

Ramokgopa said this marks the unveiling of the first phase towards e-government maturity. This means that the City will start using basic internet and web-based technologies to become more efficient at providing information and some basic forms of interaction and transaction. This phase requires considerable investment in technology, skills and institutional capability to improve service quality, access and reliability, and demonstrate results.

The second phase will be a move from a focus on information and basic transactions to transforming the processes and performance of government. At this level, residents will witness and experience seamless, multichannel, citizen-centric tools and solutions, working as a single enterprise in some critical areas.

e-Tshwane provides a full history of accounts from registration to payment, as well as the ability to interact with the City in the form of lodging complaints, queries and compliments electronically, 24 hours a day. Customers must register on www.tshwane .gov.za to use the service.

Users of e-Tshwane will be notified by email of new statements issued for their accounts and successful payments made through the site.

Benefits of paying via e-Tshwane

  • You will receive an immediate confirmation of the payment instruction via the service, followed by proof of payment and a payment receipt once the payment has been confirmed successful by your bank.
  • This proof of payment is saved in your payment history and is available to you and the Municipality in the event of any payment-related issues/disputes.
  • Payments made via the service are reconciled and allocated against your account, eliminating any possibility of incorrect allocations or lost payments.
  • Payments made via other facilities can take up to 14 days to reflect on your municipal account, whereas this delay is removed for payments made via the Tshwane service, eliminating the risk of unwanted actions by the Municipality.

The payment process

Choose the bank account you wish to pay from and instruct the payment. Your account will be debited with the instructed amount and you will receive a notification once the payment has been confirmed by your bank. Your payment is allocated to your account and will reflect on your next statement.

Payments can be made through an instructed debit order. If you are a Standard Bank or Nedbank customer, you can pay directly from within your internet banking facility.

The e-Tshwane service will only accept bank account payments and not credit card payments.

While e-Tshwane is a free service, your bank will still charge you their normal fee for transactions should you make use of our payment options to pay your municipal accounts.


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This edition

Issue 68